Free returns!

If you are not completely satisfied with your purchase, please note you have 15 days upon receipt to return your order.


Log-in to your account:

1. In « my orders », please select the order you wish to return and click on “return”
2. Select the item and the return reason
4. Print the return form and put it in the package along with the items you wish to return (in their original packaging)
5. Organize the pick-up with DHL

Returns are handled within 2 weeks.

DHL Uk customer service phone number to schedule a collection is 0844 248 0844
Your customers can also drop the order back to a DHL service point which is very popular and easy, some of our large ecommerce customers are adding the link to their website in FAQ- delivery and returns on their website: https://locator.dhl.com/

Please note it is not possible to exchange an item: if you want another size, colour or reference, please follow the refund procedure and order the new item.

Returns are only possible from the country where the items were delivered

Refund

You can track the refund in your account, in “my returns”.
Once your item has been received in our warehouse, please expect 10 days for your order refund to go through. The tracking number will help you to know if the package has been received.
Any return item(s) must be unworn and in the original condition including all packaging and labels.