How can I create my account on the agnès b. site?

 

By setting up an agnès b. account, you’ll benefit from the following advantages:

  • Order details on file, saving you time during your next online purchase at agnès b.
  • Order tracking
  • Exclusive agnès b. customer advantages

During your order
Step 1: Identification

  • select « new customer/ guest »
  • enter a valid email address
  • click on « create an account »

Step 2: Delivery

  • enter your billing address
  • if you want to create an account, click on « I want to create an account with these details »
  • you’ll receive a confirmation email with your new account sign-in details

At any time (from « My account »)

  • click on « My account » at the top right of your screen
  • select « I don’t have an account »
  • enter a valid email address
  • click on « create an account »
  • complete the required fields
  • you’ll receive a confirmation email with your new account sign-in details

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

How do I sign in to my account?

 

To sign in to your account

  • click on « My account » at the top right of your screen
  • select « existing customer »
  • enter your email and password

Lost your password?
click on « forgot your password » under the password field in the sign-in window. A new window will open to help you request a new password once you’ve entered your email address. You’ll then receive an email helping you set up a new password.

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

Can you send me a password reminder?

 

Click on « forgotten password? » under the password field in the sign in window.

A new window will enable you to request a new password instead. Just enter your email address and click return. Then you’ll receive an email with a link helping you to set up a new password. 

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

How do I subscribe to the newsletter?

 

You can sign up for the newsletter to receive updates and special offers straight to your email inbox. To subscribe, click on Yes, I’d like to receive agnès b. updates and complete the required fields.

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

How do I unsubscribe to the newsletter?

 

If you have an account with the online store, you can access your subscriptions by signing into your account with the « My account » button at the top right of your screen.

Once you’ve signed in, hover your mouse over « My account » to then click directly on « my newsletter ». Or access your « dashboard » then

  • if you are a subscriber : click on …
  • if you aren’t a subscriber : tick the box « I would like to receive the agnès b. newsletter » then click on « save ».

You can help us get to know you better so we can send you information likely to interest you by completing the interests section in « MANAGE MY NEWSLETTER AND INTERESTS » in the grey « My newsletter » box.

 

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

How do I exercise my right to access personal details?

 

In accordance with law n78-17 of January 6, 1978 regarding data protection and freedom of information, personal data collected on this site must be declared to the Commission on Information Technology and Liberties or CNIL (Commission Nationale de l’Informatique et des Libertés). Internet users have the right to access, modify, amend and remove any personal data collected on this website.

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)
 
RETURN CONDITIONS

If you are not completely satisfied with your purchase, please note you have 15 days upon receipt to return your order.

If you ordered via your account

1) Log in to your account to select the product you wish to return and select the reason for the return. Save your selection, download the return form and print.
2) Include the printed return form in the parcel. Without it, we will not be able to proceed with your refund or exchange.
3) Use the waybill number to schedule the pick-up with DHL.

If you ordered without an account

Please contact our Customer Service by the contact form here or via phone: +44 20 3318 83 37 from Monday to Friday, 9:00am to 6:00pm and Saturday 9:00am to 4:00pm (London Time). UK landline - no additional cost. Our Customer Service team will be pleased to send you the return form and organize the pick-up for you.

Refund:
The refund amount will be credited back to the payment used during your purchase.
Once your item has been received in our warehouse, please expect 10 days for your order refund to go through.

Exchange:
Exchange is possible only for the same article in a different size or colour, and subject to availability. If item is unavailable; a refund will be processed.

Any return item(s) must be unworn and in the original condition including all packaging and labels.
For more details, please see our FAQ.

Please note our Customer Service is located in France, it will not be available during French national holidays : January 1st, Easter Monday (April), May 1st and May 8th, July 14th, August 15th, November 1st and 11th, December 25th.

 
SHIPPING FEES

DHL - £12
Delivery occurs in 3 business days on average by the shipper.

 
SECURED PAYMENT

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

 
AGNèS B. CUSTOMER SERVICE

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by the contact form here.
- by telephone: +44 20 3318 83 37  from Monday to Friday, 9:00am to 6:00pm and Saturday 9:00am to 4:00pm (London Time). UK landline – no additional cost.

Our customer service is located in France. Please note that it will not be available during french national holidays: January 1st, Easter Monday (April), May 1st and May 8th, July 14th, August 15th, November 1st and 11th, December 25th.

 

 
E-RESERVATION

Reserve your item online in the store of your choice, visit the store to try and buy!

How does it work?

1. Select the item of choice on www.agnesb.co.uk, select the size and click on "reserve in store". 
2. Select the agnès b. store of your choice.  
3. Within 1 hour, the store confirms the availability of the item by SMS/email.
4. The item is reserved for 48 hours.