What countries does agnès b. deliver to?

 

This online store delivers to the United Kingdom only.


If your delivery address is in one of the following countries, head to www.agnesb.fr (French language):

  • FRANCE 
  • BELGIUM
  • SWITZERLAND
  • LUXEMBOURG

If your delivery address is elsewhere in Europe (European Union and Switzerland), head to www.agnesb.eu (site in English). Delivery is to the following countries:

  • GERMANY
  • AUSTRIA
  • BELGIUM
  • BULGARIA
  • CYPRUS
  • DENMARK
  • SPAIN
  • ESTONIA
  • FINLAND
  • FRANCE
  • GREECE
  • HUNGARY
  • IRELAND
  • ICELAND
  • ITALY
  • LATVIA
  • LITHUANIA
  • LUXEMBOURG
  • NORWAY
  • THE NETHERLANDS
  • POLAND
  • PORTUGAL
  • CZECH REPUBLIC
  • ROMANIA
  • SLOVAKIA
  • SLOVENIA
  • SWEDEN
  • SWITZERLAND

If your delivery address is in the United States, head to www.agnesb.us (site in English).

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

What are my delivery options and costs?


Orders placed on agnesb.co.uk can only be delivered in the United Kingdom by DHL.
The standard delivery cost is £12.

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

How can I change or add a delivery address?

 

During your order
During Step 2: Delivery you can choose delivery to your billing address or to another address by ticking the box marked « Different shipping address ». If you have an account, you can choose from your different listed addresses.

You should ensure that your shipping address is in the same country as the one listed in your shopping cart. Otherwise, you’ll have to return to your cart to change the delivery country, or change websites if your delivery country is not listed.

From your account
If you have an account on the online store, you can access your address book at any time by signing in to your account (« My account ») at the top right of your screen.
Once you’ve signed in, if you hover your mouse over « my account », you can click directly on « my addresses » or access your « dashboard » then click on « manage my shipping addresses ».
To add a new address, click on « add new address » and complete the required fields. Save the information, and then make this your « primary address ». This way the address will be automatically chosen during your next order.

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

How can I track my order?

 

Once you’ve confirmed your order, you’ll receive a confirmation email reminding you of your purchase details.

Then, when your order is ready, it will be dispatched to the delivery address you’ve chosen.

When your order is dispatched, you’ll receive an email confirming that your order has been sent, with a link to the courier’s site to show your order’s progress. 

If you don’t have an account
The order-tracking link is only available from the email confirming that your order has been dispatched.

If you have an account
You can access your current or past orders at any time by signing in to your account (« My account ») at the top left of the screen.

Once you’ve signed in, by hovering your mouse over « my account » you can click directly on « my orders ». Or access your « Dashboard », then click on « see my order » in the grey « my orders » box.

This is how you can check on your order status. 

If your order shows the status « order dispatched », a « track my order » link will appear.
This link will send you directly to the courier’s site.

If you can’t find the info you’re looking for, please contact customer service.

To contact agnès b. customer service:

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)
 
RETURN CONDITIONS

If you are not completely satisfied with your purchase, please note you have 15 days upon receipt to return your order.

If you ordered via your account

1) Log in to your account to select the product you wish to return and select the reason for the return. Save your selection, download the return form and print.
2) Include the printed return form in the parcel. Without it, we will not be able to proceed with your refund or exchange.
3) Use the waybill number to schedule the pick-up with DHL.

If you ordered without an account

Please contact our Customer Service by the contact form here or via phone: +44 20 3318 83 37 from Monday to Friday, 9:00am to 6:00pm and Saturday 9:00am to 4:00pm (London Time). UK landline - no additional cost. Our Customer Service team will be pleased to send you the return form and organize the pick-up for you.

Refund:
The refund amount will be credited back to the payment used during your purchase.
Once your item has been received in our warehouse, please expect 10 days for your order refund to go through.

Exchange:
Exchange is possible only for the same article in a different size or colour, and subject to availability. If item is unavailable; a refund will be processed.

Any return item(s) must be unworn and in the original condition including all packaging and labels.
For more details, please see our FAQ.

Please note our Customer Service is located in France, it will not be available during French national holidays : January 1st, Easter Monday (April), May 1st and May 8th, July 14th, August 15th, November 1st and 11th, December 25th.

 
SHIPPING FEES

DHL - £12
Delivery occurs in 3 business days on average by the shipper.

 
SECURED PAYMENT

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

 
AGNèS B. CUSTOMER SERVICE

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by the contact form here.
- by telephone: +44 20 3318 83 37  from Monday to Friday, 9:00am to 6:00pm and Saturday 9:00am to 4:00pm (London Time). UK landline – no additional cost.

Our customer service is located in France. Please note that it will not be available during french national holidays: January 1st, Easter Monday (April), May 1st and May 8th, July 14th, August 15th, November 1st and 11th, December 25th.

 

 
E-RESERVATION

Reserve your item online in the store of your choice, visit the store to try and buy!

How does it work?

1. Select the item of choice on www.agnesb.co.uk, select the size and click on "reserve in store". 
2. Select the agnès b. store of your choice.  
3. Within 1 hour, the store confirms the availability of the item by SMS/email.
4. The item is reserved for 48 hours.