How can I keep up with agnès b. news?

 

To stay up-to-date with the world of agnès b., you have several options:

-    Newsletter: get the latest news and promotions directly by email.

-    Social networks

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

I’d love to work at agnès b., where do I start?

 

If you’d like to apply for a job at agnès b., check out the RECRUITMENT section on our official site: recruitment section

You can also get agnès b. updates on our Linkedin page here: https://www.linkedin.com/company/agnes-b.

 

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

Where can I find information about the agnès b. company?

 

There’s a dedicated site for agnès b. brand communication. To access information and news about the brand, click on the following link: brand site 

 

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

How do I get in touch with your pr department?

 

To get in touch with us, we suggest you send an email using the contact form provided and selecting the reason for contact. 

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

Where can I find agnès b. beauty products?

 

L’Oréal has closed Le Club des Créateurs de Beauté, which made and distributed agnès b. beauty products. These are no longer available for sale from the end of June 2014. But “ce n’est qu’un au revoir”! 

 

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

How can I become an agnès b. sales partner / franchise?

 

agnès b. clothes are only sold in agnès b. stores and in certain locations of Galeries Lafayette. agnès b. is not available for franchise.

 

To contact agnès b. customer service:

  • By the contact form here.
  • By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)
 
RETURN CONDITIONS

If you are not completely satisfied with your purchase, please note you have 15 days upon receipt to return your order.

If you ordered via your account

1) Log in to your account to select the product you wish to return and select the reason for the return. Save your selection, download the return form and print.
2) Include the printed return form in the parcel. Without it, we will not be able to proceed with your refund or exchange.
3) Use the waybill number to schedule the pick-up with DHL.

If you ordered without an account

Please contact our Customer Service by the contact form here or via phone: +44 20 3318 83 37 from Monday to Friday, 9:00am to 6:00pm and Saturday 9:00am to 4:00pm (London Time). UK landline - no additional cost. Our Customer Service team will be pleased to send you the return form and organize the pick-up for you.

Refund:
The refund amount will be credited back to the payment used during your purchase.
Once your item has been received in our warehouse, please expect 10 days for your order refund to go through.

Exchange:
Exchange is possible only for the same article in a different size or colour, and subject to availability. If item is unavailable; a refund will be processed.

Any return item(s) must be unworn and in the original condition including all packaging and labels.
For more details, please see our FAQ.

Please note our Customer Service is located in France, it will not be available during French national holidays : January 1st, Easter Monday (April), May 1st and May 8th, July 14th, August 15th, November 1st and 11th, December 25th.

 
SHIPPING FEES

DHL - £12
Delivery occurs in 3 business days on average by the shipper.

 
SECURED PAYMENT

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

 
AGNèS B. CUSTOMER SERVICE

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by the contact form here.
- by telephone: +44 20 3318 83 37  from Monday to Friday, 9:00am to 6:00pm and Saturday 9:00am to 4:00pm (London Time). UK landline – no additional cost.

Our customer service is located in France. Please note that it will not be available during french national holidays: January 1st, Easter Monday (April), May 1st and May 8th, July 14th, August 15th, November 1st and 11th, December 25th.

 

 
E-RESERVATION

Reserve your item online in the store of your choice, visit the store to try and buy!

How does it work?

1. Select the item of choice on www.agnesb.co.uk, select the size and click on "reserve in store". 
2. Select the agnès b. store of your choice.  
3. Within 1 hour, the store confirms the availability of the item by SMS/email.
4. The item is reserved for 48 hours.