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Covid-19 informations
Updated 24/03/2020


Dear customer,

This situation is sadly quite unforeseen.

Therefore, we are doing everything possible to protect the health of our customers and our employees.
After closing our stores and our head office, we also made the decision to close our warehouse on Monday 23 March and until further notice.
Our website is temporarily closed. Orders and returns are suspended until the end of the confinement.
If necessary, our customer service can be reached on +44 20 3318 8337 from Monday to Friday from 10 am to 7 pm and on Saturday from 10 am to 5 pm, or via our contact form.

In these difficult times, we must all act responsibly together. We are sure you will understand this decision and we would like to thank you for your patience and support.

We will keep you informed of the development of the situation and any measures that may be taken in the future. 

We hope to see you again soon... and in the meantime, take good care of yourself!

The agnès b. team  




Can I still place an order on the website?
Our website is temporarily closed.You will not be able to place an order anymore. Shipments are also suspended until the end of the confinement.
This difficult decision was made to ensure your safety and that of our logistics team. Orders will be dispatched as soon as our warehouse resumes operations. Thank you for your patience and support.

How can I collect my order that has already been delivered to a pick-up point or to the post office?
Your pick-up point or post office is probably closed, so we ask you to kindly wait until it reopens. In the meantime, rest assured, your package is in a safe place. If you are unsure of where it is located, you can click on the tracking link in your shipping email. If necessary, our customer service remains available to help you.

How can I return a piece purchased online? How soon will I be reimbursed?
Don't worry, our return periods have been extended to a month after the reopening of our stores. From then on, you will have the choice between returning your items to us free of charge by post (procedure here) or returning them to us via a store.
Exceptionally, given the current situation and since our warehouse is closed, the processing of returns and refunds cannot take place. We are sorry and assure you that we will do everything possible when our warehouse reopens to ensure that returns and refunds can be processed as quickly as possible.

I've just placed an order but I've changed my mind, can I change my delivery method, modify an item or cancel my order?
Unfortunately, we cannot modify your order once it has been confirmed. This also applies to the delivery method as well as a change in size, colour or quantity. If you wish to modify your order, we will have to cancel it. Order cancellation is possible as long as it has not been dispatched. To do this, we invite you to contact customer service by indicating your name and order number.
You will then be reimbursed within an average of 15 working days and you can place a new order.

Can I still make an e-reservation or collect items from a store?
Due to the current situation, our stores are closed until further notice. Therefore, unfortunately we are unable to honour your e-reservation requests or prepare your orders for collection from stores.

How can I exchange an item bought in a store?
Don't worry, our return periods have been extended to a month after the reopening of our stores. All items purchased since 1 March, which are unworn and unwashed, with their brand label and composition label intact, may be exchanged or a credit note issued.

How can I collect a piece left in a store for alteration?
Rest assured, our team will contact you as soon as the stores reopen so that you can collect your item. 

I have a credit note or gift voucher that expires in mid-March or April, will I lose it?
All credit and gift vouchers with an expiry date between 14 March and 30 April 30 will be extended until the end of May. 

11. Who should I contact if I have a question?
Our customer service remains available to answer your questions: on +44 20 3318 8337 from Monday to Friday from 10 am to 7 pm and on Saturday from 10 am to 5 pm, or via our contact form.