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Covid-19 informations
Updated 02/11/2020


Dear customer,

In accordance with government directives, our London stores will close from Thursday, November 5 until further notice.
In the meantime, we invite you to visit us online at www.agnesb.co.uk. Our team remains mobilised to serve you remotely. Your parcels will be prepared and dispatched within the usual deadlines and always in the strictest compliance with the health standards in force.

For more information on your past or current orders, we invite you to consult our FAQ. If necessary, our customer service remains available at +44 20 3318 83 37, Monday to Friday from 9am to 6pm and Saturday from 9am to 4pm (GMT), or via our contact form.

We hope to see you soon in our stores, and in the meantime, we are keeping in touch with you via our social networks Facebook and Instagram.

Take care of yourself and your loved ones.

The agnès b. team


Can I still place an order on the website?
Our website remains opened and runs correctly. So you can still place an order. Your parcels are prepared and dispatched within the usual deadlines.

What are the sanitary measures taken in your warehouse ?
Please be assured that your health, the health of our teams and the one of all external parties involved remain our priority.
We respect the recommended measures validated by Health authorities, to ensure that your orders are processed in the strictest compliance with the health standards in force. Today it is a small team, trained on the sanitary measures to be followed, who maintains the activity.

What delivery method is available? How soon will I receive my order?
Your parcels are prepared and dispatched within the usual deadlines. Your orders are shipped by DHL Express delivery to home.
On our side, the preparation of your orders and the delivery to transporters will take place every day from Monday to Friday, but delivery times depend on the availability of DHL, even if they confirmed to maintain a normal activity.
If you are unsure of where your package is located, you can click on the tracking link in your shipping email. If necessary, our customer service remains available to help you.

How can I return a piece purchased online? How soon will I be reimbursed?
Don't worry, our return times are extended to one month after the reopening of our stores. From then on, you can wait for the end of the confinement or you have the choice to return now your items to us free of charge by post. Click here for more information: https://www.agnesb.co.uk/free-returns/.
Returns will be processed upon receipt in our warehouse and quickly in order to proceed to your refund as soon as possible.

I've just placed an order but I've changed my mind, can I change my delivery method, modify an item or cancel my order?
Unfortunately, we cannot modify your order once it has been confirmed. This also applies to the delivery method as well as a change in size, colour or quantity. If you wish to modify your order, we will have to cancel it. Order cancellation is possible as long as it has not been dispatched. To do this, we invite you to contact customer service by indicating your name and order number.
You will then be reimbursed within an average of 15 working days and you can place a new order.

Can I go in store?
In accordance with government directives, our London stores will close from Thursday, November 5 until further notice.

Can I still collect items from a store?
Due to the current situation, our stores remain closed until further notice. Therefore, unfortunately we are unable to prepare your orders for collection from stores.

How can I exchange an item bought in a store?
Don't worry, our return periods have been extended to a month after the reopening of our stores. All items purchased since October 12, which are unworn and unwashed, with their brand label and composition label intact, may be exchanged or a credit note issued.

How can I collect a piece left in a store for alteration?
Rest assured, our team will contact you as soon as the stores reopen so that you can collect your item.

I have a credit note or gift voucher that expires between October and December, will I lose it?
All credit and gift vouchers with an expiry date between October 26 and December 27 will be extended until the end of December, 2020.

Who should I contact if I have a question?
Our customer service remains available to answer your questions: on +44 20 3318 83 37 from Monday to Friday from 9 am to 6 pm and on Saturday from 9 am to 4 pm (GMT), or via our contact form.