in these difficult times, we think of you. We hope you and your loved ones are healthy and that you are staying safe at home.
After a few weeks of interruption, we are very happy to announce the reopening of our online shop this Thursday, April 30, 2020. and we so look forward to seeing you again (online for now).
We took advantage of this break to rethink our entire organisation and adapt it to the recommended health and safety measures, in order to guarantee the well-being of our employees on the one hand, but also to ensure that your orders are processed in the strictest compliance with the health standards in force. Your health, the health of our teams and that of all our external parties involved remain our priority. Today we have a small team, well trained on the measures to be followed, allowing us to restart our onilne activity.
For more information on your past or current orders, we invite you to consult our FAQ. If necessary, our customer service remains available on +44 20 3318 83 37, Monday to Friday from 9am to 6pm and Saturday from 9am to 4pm (London Time), or via our contact form.
We invite you to meet us on social media to entertain, share and exchange. Staying at home should not prevent us from being together.
See you soon on our website or social media and in the meantime, take good care of yourself!
The agnès b. team
Can I still place an order on the website?Our website reopens on 30/04/2020. From this date, it is again possible for you to place an order. Our warehouse has reopened. Both shipping and returns resume almost normally. However, we apologize for any delays in processing.
What are the sanitary measures taken in your warehouse ?Please be assured that your health, the health of our teams and that of all our external parties involved remain our priority.
We took advantage of this break during the closure of the warehouse to rethink our entire organisation and adapt it to the Government recommended health and safety measures, in order to guarantee the well-being of our employees on the one hand, but also to ensure that your orders are processed in the strictest compliance with the health standards in force. Today it is a small team, trained on the sanitary measures to be followed, who restarted the activity.
What delivery method is available? How soon will I receive my order?Your orders are shipped by DHL Express contactless delivery to your home with no need for a signature. Until the end of May, shipping costs are reduced to £8 for orders under £100.
The preparation of your orders and the delivery to the transporter will take place every day from Monday to Friday, but delivery times are extended and depend on the availability of the transporter.
If you are unsure of where your package is located, you can click on the tracking link in your shipping email. If necessary, our customer service remains available to help you.
How can I return a piece purchased online? How soon will I be reimbursed?Don't worry, our return periods have been extended to a month after the reopening of our stores. Therefore, you can wait for the end of the confinement to send your return, or you may return your items now to us free of charge (please follow this link for more information: https://www.agnesb.eu/en/free-returns/.)
Please note that shipping delays can also be expected. Returns will be processed upon receipt and quickly in order to process your refund as soon as possible.
I've just placed an order but I've changed my mind, can I change my delivery method, modify an item or cancel my order?Unfortunately, we cannot modify your order once it has been confirmed. This also applies to the delivery method as well as a change in size, colour or quantity. If you wish to modify your order, we will have to cancel it. Order cancellation is possible as long as it has not been dispatched. To do this, we invite you to contact customer service and give your name and order number.
You will then be reimbursed within an average of 15 working days and you can place a new order.
Can I still collect items from a store?Due to the current situation, our stores are closed until further notice. Therefore, unfortunately we are unable to prepare your orders for collection from stores.
How can I exchange an item bought in a store?Don't worry, our return periods have been extended to a month after the reopening of our stores. All items purchased since 1 March, which are unworn and unwashed, with their brand label and composition label intact, may be exchanged or a credit note issued.
How can I collect a piece left in a store for alteration?Rest assured, our team will contact you as soon as the stores reopen so that you can collect your item.
I have a credit note or gift voucher that expires between mid-March and June, will I lose it?Our customer service remains available to answer your questions: on +44 20 3318 83 37 from Monday to Friday from 9 am to 6 pm and on Saturday from 9 am to 4 pm (GMT), or via our contact form.