Introduction

 

This website, www.agnesb.com , is owned and operated by CMC AGNES B., a French stock company (Société par actions simplifiée) with share capital of 2,304,000 Euros, registered with the Trade and Companies Registry of Paris under number 303 754 295, head office located at 17 rue Dieu - 75010 Paris.

Publishing Director: Etienne Bourgois.

Web Host: Smile Hosting - 20 rue des Jardins, 92600 Asnières-sur-Seine - http://hosting.smile.eu

CMC makes its best efforts to ensure accurate and updated information on this site, as well as the access to such information.

However, CMC declines any and all responsibility for the following:
- any interruption of the site;
- bugs which may arise;
- for any inaccuracy or omission in connection with the information available on the site;
- any damage resulting from outside party's wrongful intrusion causing any modification to the information available on the site;
- nor in a general manner for any direct or indirect damage whatsoever, regardless of the origin, nature or consequences thereof, including particularly without limitation any costs arising from the online purchase of goods resulting from any person's access to the site or the impossibility of accessing the site, or from reliance on any information of which the site is the direct or indirect source.

Protection of personal information

CMC hereby undertakes to treat any and all information provided online by a user as strictly confidential. Collecting such information has been declared with the CNIL No 1053386 (Commission Nationale de l'Informatique et des Libertés, or the National Committee on Computerization and Individual Freedoms).

Any and all personal information a user sends to CMC for use by certain services is subject to the French "Computerization and Individual Freedoms" Act No. 78-17 dated 6 January 1978.

Accordingly, the user has the right to access, modify and delete any personal information. Such right can be exercised at all times by letter addressed to:

Société CMC
Protection of personal information
17, rue Dieu
75010 Paris

or by email to: service.communication@agnesb.fr

or by clicking on "Contact"

Purpose of collecting personal data

 

CMC requests personal data for administrative and sales management purposes, in particular:

- to correspond with users who subscribe to our newsletter;
- to process user orders;
- when a user submits his or her candidature;
- for user participation in a game, contest or survey.

In compliance with legal obligations, we keep such data for a limited time, corresponding to the purpose for which the user gives us such information. Accordingly, data sent in for subscription to the newsletter are kept until the user cancels the subscription. Data sent in for online ordering will not be kept longer than five years.

Data gathered are intended to be used exclusively by CMC.

Copyrights and Trademarks

 

All material on the website, as well as the website itself, is subject to copyright, trademarks, patents for designs and models and/or any other applicable legislation.

Such material is the property of CMC or is used with the agreement of a third party authorizing CMC to use it. It can be used only for private, personal and non-commercial purposes. Any use or reproduction of the material must respect the original version, with no modification or alteration whatsoever. Any use for any purpose other than those described herein is subject to prior written agreement by CMC.

Any use of the material on the site which does not comply with the above conditions shall be considered an act of infringement as understood in the French Code of Intellectual Property Rights.

Links

 

The site may contain links to other websites. Insofar as CMC cannot control those websites and external sources, the company cannot be held liable for any access problems or the content or material present on such websites.

In addition, CMC reserves the right to authorize any type of simple or deep hypertext link, and any web positioning.

Cookies

 

While visiting the Site, information about the browsing data received from the User’s terminal (computer, tablet, smartphone, etc.) may be stored in “cookies” installed on the User’s device, subject to choices expressed by the User about cookies.  These choices result especially from the User’s browser software settings when visiting the Site, which can be changed at any time. The cookies allow to recognize the device’s browser for the duration of the cookies’ period of validity.

 

Functions of the cookies issued from the Site

 

The Cookies issued from the Site are used for the purposes described below:

 

-       compile statistics and traffic volume and measure the use of the various sections of the Site (headings and content visited, click streams), which helps to improve the value and usability of the Site’s services;

 

-       store information contained in any form filled out by the User on the Site (for registration or account access) or relative to any products, services or information chosen by the User on the Site (subscribed service, shopping cart contents, etc.);

 

-       allow the User access to restricted and personalized areas of the Site, such as his/her account, based on user names, passwords and other data the User may has previously given access to;

 

-       implement security measures, such as when the User is asked to log in again to contents or a service after a certain period of time.

 

Such cookies enable the Site to keep only data of a temporary nature from the current session (articles selected, time spent on the Site, etc.). This information is in no manner associated with an individual User’s name and is not saved from one session to the next.

Cookies issued on the Site by third parties

 

Cookies may be issued by third parties on the Site, allowing them throughout the validity period of such cookies, to:

 

-       count the number of visitors of the Site, especially for statistics and/or invoicing purposes;

 

 

-       recognize the User’s terminal at whenever the User subsequently browses any site or service on which these third parties also issue cookies, and potentially adapt these sites and third party services or the advertisements they display, to any browsing data from the User’s terminal to which they may have access.

 

Choices regarding cookies available through the User’s browser

 

There are several ways to manage cookies. The settings that the User uses are likely to change his/her Internet browsing experience and the conditions of his/her access to any services requiring the use of cookies.

 

The User can choose to express or modify his/her acceptance of the use of cookies at any time as described below.

 

The User can configure his/her browser to allow cookies to be stored on his/her data terminal, to reject them automatically or to reject them from certain issuers. The User can also configure his/her browser so that he/she is promptly asked to accept or reject cookies before a cookie is saved to his/her data terminal. In this respect, each browser has a different way of managing cookies and cookie settings. The configuration of the browser is described in its help menu which informs of how to change cookie settings.

 

It is up to the user of a data terminal to decide whether or not cookies will be accepted on that data terminal. The user is free to make this choice and to modify it at any time through the settings associated with the browser used on the data terminal.

 

If the browser is set to accept cookies on the User’s data terminal, then the cookies used by the web pages that the User has visited will be stored temporarily in a dedicated space on the User’s data terminal. They will be readable only by the issuer.

 

If the User chooses to reject cookies on his/her data terminal, or if he/she removes any cookies already stored, he/she will not be able to use a number of features that are necessary to browse certain sections of the Site. For example, this would be the case for access to any of the Site’s content or services that require the User to log in. This is also the case as concerns technical compatibility when the Site cannot recognize the type of browser that the User uses on his/her data terminal, its default language and display or the country from which the User’s data terminal is connected to the internet.

 

If the browser is set to reject cookies on the User’s data terminal, the Site assume no responsibility for consequences related to the degraded operation of the Site’s services resulting from the Site not being able to store or view the cookies necessary for the full functioning of the Site and services. 

 
RETURN CONDITIONS

If you are not completely satisfied with your order, submit a return request from your account.



1) Log in to your account to select the product you wish to return and select the reason for the return. Save your selection, download the return form and print.
2) Include the printed return form in the return package. The return form will be used to process your refund.
3) Ship the package using the carrier of your choice. We recommend using a carrier that will provide you with a return tracking number.

Please note: we do not accept in-store returns at this time.

Refund:
The refund amount will be credited back to the payment used during your purchase.
If a gift voucher has been used, part of the amount may be restored in priority to this payment method.

Exchanges:
An exchange will be processed upon availability. If item is unavailable; a refund will be processed.

More details: terms and conditions and FAQ.

You can also contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: +44 20 3318 8337 from Monday to Saturday, 8:30am to 6:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays.

 
SHIPPING FEES

UPS - £12
Delivery occurs in 3 business days on average by the shipper.

 
SECURED PAYMENT

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

 
AGNèS B. CUSTOMER SERVICE

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: +44 20 3318 8337 from Monday to Saturday, 8:30am to 6:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 17/4/2017, 1/5/2017, 8/5/2017, 25/5/2017, 5/6/2017, 14/7/2017, 18/8/2017, 1/11/2017, 11/11/2017, 25/12/2017, 1/1/2018, 2/4/2018, 1/5/2018, 8/5/2018, 10/5/2018, 21/6/2018, 14/7/2018, 15/8/2018, 1/11/2018, 25/12/2018. 

 
NEED HELP?

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: +44 20 3318 8337 from Monday to Saturday, 8:30am to 6:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.