How do I place an order?

 

You can order directly from the online store.

Choose your item, size and quantity then click on « Add to cart ». You can do this from the catalogue, the quick look window or the product page.

When you put items into your cart, you’ll see a little shopping bag icon on the top right of your screen.

You can see the contents of your cart by hovering your mouse over the icon at the top right.

To access the details of your cart, click on proceed to checkout from your little shopping bag, or click directly on the icon.

Once in your cart, you can enter any promotional codes you may have.

You can also choose your country and delivery options.

Click on « proceed to checkout » to confirm your cart contents.

Once you’ve confirmed your selection, complete your purchase in 3 steps:

  • Step 1: Identification. If you have an account, sign in and your personal details will appear to speed up the purchase process. If you don’t have an account, you can either order as a guest or create an account to make future purchases easier and to track your orders.
  • Step 2: Delivery. During this step you enter your billing and/or delivery address (if the latter is different). If you have an account, this information is already filled in for you.
  • Step 3: Payment. Enter your payment card details. Don’t forget to agree to the sales terms and conditions to validate your purchase. Once your payment has been verified, your order will be confirmed. Your account will only be debited after your order has been dispatched.

If an item is sold out, can you let me know when it is back in stock?

 

Actually, we don’t often restock items on the online store, except for our classic « Permanent » items. However, if you’d like more information about a certain article, please contact customer service.

To contact agnès b. customer service:

  •  by e-mail: customer.service@agnesb.eu
  •  by telephone: +44 20 3318 8337 from Monday to Saturday, 8:30am to 6:00pm (Western European Time)

Can I cancel my order?

 

You can cancel an order right up until the moment we start preparing it. To cancel your order, contact customer service, giving them your name and order number.

To contact agnès b. customer service:

  •  by e-mail: customer.service@agnesb.eu
  •  by telephone: +44 20 3318 8337 from Monday to Saturday, 8:30am to 6:00pm (Western European Time)

How long does my basket remain active?

 

Your basket stays active permanently. That means you can come back to the site any time, and if you’re using the same device, you’ll find your basket as you left it.

If you’re browsing the site from different devices (pc, tablet, phone), we suggest you create an account and sign in before adding items to your shopping basket. That way you can access your selection from any device.

 
RETURN CONDITIONS

If you are not completely satisfied with your order, submit a return request from your account.



1) Log in to your account to select the product you wish to return and select the reason for the return. Save your selection, download the return form and print.
2) Include the printed return form in the return package. The return form will be used to process your refund.
3) Ship the package using the carrier of your choice. We recommend using a carrier that will provide you with a return tracking number.

Please note: we do not accept in-store returns at this time.

Refund:
The refund amount will be credited back to the payment used during your purchase.
If a gift voucher has been used, part of the amount may be restored in priority to this payment method.

Exchanges:
An exchange will be processed upon availability. If item is unavailable; a refund will be processed.

More details: terms and conditions and FAQ.

You can also contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: +44 20 3318 8337 from Monday to Saturday, 8:30am to 6:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays.

 
SHIPPING FEES

UPS - £12
Delivery occurs in 3 business days on average by the shipper.

 
SECURED PAYMENT

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

 
AGNèS B. CUSTOMER SERVICE

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: +44 20 3318 8337 from Monday to Saturday, 8:30am to 6:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 17/4/2017, 1/5/2017, 8/5/2017, 25/5/2017, 5/6/2017, 14/7/2017, 18/8/2017, 1/11/2017, 11/11/2017, 25/12/2017, 1/1/2018, 2/4/2018, 1/5/2018, 8/5/2018, 10/5/2018, 21/6/2018, 14/7/2018, 15/8/2018, 1/11/2018, 25/12/2018. 

 
NEED HELP?

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by e-mail: customer.service@agnesb.co.uk
- by telephone: +44 20 3318 8337 from Monday to Saturday, 8:30am to 6:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.