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RETURN CONDITIONS

If you are not completely satisfied with your order, submit a return request from your account.



1) Log in to your account to select the product you wish to return and select the reason for the return. Save your selection, download the return form and print.
2) Include the printed return form in the return package. The return form will be used to process your refund.
3) Ship the package using the carrier of your choice. We recommend using a carrier that will provide you with a return tracking number.

Please note: we do not accept in-store returns at this time.

Refund:
The refund amount will be credited back to the payment used during your purchase.
If a gift voucher has been used, part of the amount may be restored in priority to this payment method.

Exchanges:
An exchange will be processed upon availability. If item is unavailable; a refund will be processed.

More details: terms and conditions and FAQ.

You can also contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: +44 20 3318 8337 from Monday to Saturday, 8:30am to 6:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays.

 
SHIPPING FEES

DHL - £12
Delivery occurs in 3 business days on average by the shipper.

 
SECURED PAYMENT

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

 
AGNèS B. CUSTOMER SERVICE

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: Please note our phone number is temporarily unavailable, please contact us via email or through the contact section. We apologize for any inconvenience.

Our customer service is located in France. Please note that it will not be available during french national holidays: 17/4/2017, 1/5/2017, 8/5/2017, 25/5/2017, 5/6/2017, 14/7/2017, 18/8/2017, 1/11/2017, 11/11/2017, 25/12/2017, 1/1/2018, 2/4/2018, 1/5/2018, 8/5/2018, 10/5/2018, 21/6/2018, 14/7/2018, 15/8/2018, 1/11/2018, 25/12/2018. 

 
E-RESERVATION

Reserve your item online in the store of your choice, visit the store to try and buy!

How does it work?

1. Select the item of choice on www.agnesb.co.uk, select the size and click on "reserve in store". 
2. Select the agnès b. store of your choice.  
3. Within 1 hour, the store confirms the availability of the item by SMS/email.
4. The item is reserved for 48 hours.